Complaints procedure

The First Aid Training Specialists take our complaints very seriously. If a complaint arises we aim to resolve the complaint to the customers satisfaction (as far as is possible) in the shortest possible time.

There are 3 stages to our complaints process.

Stage 1

The complaint should be raised with the Trainer of the course.

If it is not resolved it progresses to Stage 2

Stage 2

The complaint is reviewed by a second person within the Training Organisation. That person must be First Aid occupationally competent and have an assessing qualification. It can be another Trainer/Assessor

If it is still not resolved it then progresses to Stage 3

Stage 3

The complainant should send all the relevant paperwork to the Regulator who will then review all aspects of the case include taking the views of the complainant and the views of the Training Provider where the complaint was initially made.

Address of Regulator:

The First Aid Industry Body
4 Ashdown Avenue,
Woodley,
Stockport,
Cheshire
SK6 1LL
E Mail: info@faib.co.uk
Phone: 0161 494 9045

Our Clients

What Our Clients Say

The whole process with the First Aid Training Specialists was incredibly easy from booking to actually doing the course. It is a very well-informed course with all our staff coming out feeling fully prepared. We will continue to use the First Aid Training Specialists for our training needs.

Peachims Education Ltd.

Our training course was fantastic not only was it specifically catered towards what we needed but was made fun and easy to learn too, plus it was great value.

Boostfit

The training is always informative, and the First Aid Training Specialists always have up to date information and training aids.

Tiddlywinks Nursery

We were looking for some In house training for a EFAW + F course. After approaching a couple of companies I came across the First Aid Training Specialists. The trainer provided a professional and relaxed service in our own premises whilst tailoring the course to cover real life work scenarios for us. I would highly recommend them.

Countryside Contracts

We used First Aid Training Specialists to provide a EFAW course for our coaches. The trainers were excellent, they provided examples relevant to our industry along with practical exercises to get us all working! I will definitely be using them in future for our first aid revalidation’s”.

Tatsfield Martial Arts

We had a great day and Abi was absolutely brilliant, so thank you to her. I have had some of the team in today and I have overheard a lot of conversations about what they learned yesterday, so this is a great indicator that they took a lot on-board!